At Bloody Young, we are dedicated to providing a premium skincare and cosmetics experience. Due to the nature of our products, we have established specific guidelines for returns and refunds to ensure the safety, quality, and satisfaction of our customers. Please read this policy carefully before making a purchase.

1. Eligibility for Return

We understand that there may be instances where the product you receive is damaged or defective. In such cases, you may request a return or refund under the following conditions:

• Damaged Product Upon Delivery: If you receive a product that is visibly damaged (e.g., broken bottles, leaks, or significant deformities), you are eligible for a return or refund.

• Unpacking Video and Photos: To apply for a return or refund, you must provide clear evidence in the form of an unpacking video and photos showing the condition of the product upon receipt.

• Damaged Outer Packaging: If the outer packaging itself is visibly damaged (e.g., torn, crushed, or significantly deformed), you may refuse to accept the delivery from the courier. In such cases, the package will be returned to us, and we will issue a replacement or refund.

• No Returns for Opened Products: For hygiene and safety reasons, we do not accept returns for products that have been opened and used unless they were defective upon arrival.

2. Steps to Initiate a Return or Refund

If you believe you are eligible for a return or refund, please follow these steps:

• Contact Us: Notify us within 7 days of receiving the product by sending an email to support@bloodyyoung.com or calling us at +91 9700704595.

• Provide Evidence: Attach clear photos and an unpacking video showing the damaged product and packaging. This will help us evaluate the damage and process your request efficiently.

• Wait for Approval: Once we review the evidence, we will notify you of our decision regarding the return or refund. Additional details may be requested if necessary.

• Return of Product: If your return is approved, we will arrange for the product to be picked up. You do not need to ship it yourself. Once we receive the damaged product, we will process the refund or send a replacement.

3. Refund Process

Once the return is approved and the product is received, we will initiate the refund process. Refunds will be credited to the original payment method used during the purchase. Please allow 5 to 10 business days for the refund to reflect in your account, depending on your payment provider.

4. Non-Eligible Situations

Please note that returns or refunds will not be accepted in the following situations:

• If the product has been opened, used, or tampered with (unless it was defective upon arrival).
• If the damage is reported after 7 days of receiving the product.
• If you do not provide the necessary unpacking video and photos showing the damage.
• For reasons such as a change of mind, personal preferences, or dissatisfaction with the scent, texture, or color of the product.

5. Product Rejection at Delivery

If the outer packaging is visibly damaged when delivered, we recommend that you reject the delivery and do not accept the package. The delivery agent will return the product to us, and we will issue a replacement or refund after verifying the damage.

6. Contact Information

For any further queries or to initiate a return or refund request, please contact us:

• Email: support@bloodyyoung.com
• Phone: +91 9700704595